OTT platforms such as Netflix, Hulu, and Disney+ are always on the hunt for cracking down on accounts using VPNs to access the content of the different regions.

One unsuspecting user of Disney+ decided to ask the customer executive for an update on the release of Snowdrop, a Korean romcom, on the Disney+ US.

The executive allegedly suggested using a VPN of a region whose shows you want to watch.

Here is how everything unfolded when:

  • The Timeline
  • What does Disney+ US has to say on this?

The Timeline

  1. A Reddit user who goes by the name of EVa-rachel , posted in r/BlackPink about a peculiar yet unverified conversation with the Disney+ US Customer Executive.

The query was about Snowdrop, a Korean show available in South Korea. When will it be available in the US.

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  1. The reply from the Disney+ US customer executive was first about how the content on the platform varies according to the region.
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  1. Then in the following reply, the customer exec suggests USING KOREAN VPN TO ACCESS KOREAN SHOWS , which is somewhat ironical given the OTT platforms stand on copyrights and regional content restrictions.
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This is rather unprecedented for a customer executive to directly suggest using a VPN to access the content of a region.

Speculations are that the customer exec was unaware of the rules and regulations surrounding using the VPN of Disney+.

What does Disney+ US has to say on this?

We reached out to Disney+ US through email, social media and LIVE chat for clarification. The live chat was prompt and provided clarity on the matter.

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They made it clear that it was a mistake and the issue will be forwarded to the higher departments for further inquiry.

Watch this space as new developments will be added as they turn up.